The other side reading it
Billing guidelines, e-billing systems, the person whose job is to reduce it, and what a challenge is actually about.
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Billing Guidelines, Read Properly
A client's billing guidelines are a contract about how work may be charged. Most firms file them and discover their contents through rejections.
What an E-Billing System Rejects
Software applies the guidelines before a human reads anything. What it can catch, what it cannot, and what that does to the conversation.
The Person Whose Job Is to Reduce It
In most organisations somebody is measured on legal or professional spend. Understanding what they are measured on explains most of what they do.
What a Challenge Is Actually About
A challenge names a line and means something else. Five things it is usually about, only one of which is the line.
Answering a Challenge Without Losing the Client
A reply to a challenged bill has four jobs and about two hundred words to do them in. What goes in and what must not.
Assessment, Audit and the Third Party
Sometimes a bill is read by somebody who is neither the firm nor the client. Three such readers, and what each of them can actually see.
What the Client Cannot See and Will Assume
Where a bill is silent, the reader fills the gap. Six things clients assume by default, and what each assumption costs.